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Thank you for choosing Chelski-Aesthetic for your post-treatment creams, scar therapy products, and vitamins. We are committed to providing you with high-quality products to enhance your aesthetic journey. Please take a moment to review our store policy to ensure a smooth and satisfying shopping experience.

1. Product Information: We take utmost care in providing accurate and detailed information about our products, including ingredients, usage instructions, and intended benefits. However, if you have any questions or concerns about a product, please feel free to contact our customer support team before making a purchase.

2. Medical Use Products: Our product range includes items designed for medical use, such as post-treatment creams and scar therapy products. These products are meant to complement medical procedures and treatments. Please consult your healthcare provider before using any of our products to ensure they are suitable for your individual circumstances.

3. Returns and Exchanges: Due to the medical nature of our products, we are unable to accept returns or exchanges. We understand that circumstances may vary, but for hygiene and safety reasons, once a product has left our premises, we cannot accept it back into our inventory. Please make sure to carefully review your order before completing the purchase.

4. Shipping: We strive to process and ship orders promptly.  We offer shipping exclusively within the UK via Royal Mail Signed For service. Shipping times typically range from 2 to 4 business days.  Please note that shipping times may vary based on your location within the UK and external factors.

5. Damaged or Defective Items:In the unlikely event that your order arrives with damaged or defective items, please contact our customer support team within 7 days of receiving the package. We may require photographic evidence of the damage or defect. We will work with you to find a suitable resolution, which may include replacement or a refund.

6. Privacy and Data Security: Your privacy is important to us. We collect and use your personal information solely for the purpose of processing your order and providing you with the best service possible. We do not share your information with third parties without your consent. For more details, please refer to our Privacy Policy.

7. Customer Support: If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach out to us via info@chelski-aesthetics.com.

8. Disclaimer: While our products are formulated with care, individual results may vary. We recommend using the products as directed and consulting your healthcare provider if you experience any adverse reactions or concerns.

9. Modifications to the Store Policy: Chelski-Aesthetic reserves the right to modify, update, or change aspects of this store policy at any time. Any modifications will be effective immediately upon posting on our website.

By making a purchase from Chelski-Aesthetic, you acknowledge and agree to abide by the terms outlined in this store policy.

Thank you for choosing Chelski-Aesthetic for your aesthetic needs. We appreciate your trust in our products and services.