Chelski-Aesthetics – Terms & Conditions
Set out below are the terms and conditions on which Chelski-Aesthetics (is a trading name of DareMeNot2 Limited) provides services to its clients.
Please note your visit to www.chelski-aesthetics.com binds you to CHELSKI-AESTHETICS’s terms and conditions, alongside all applicable laws and regulations, and you agree to comply with these terms and any applicable local laws and regulations.
The term ‘client’ will refer to both patients of the CHELSKI-AESTHETICS Clinic and where appropriate models and delegates of the CHELSKI-AESTHETICS Academy.
Book a Consultation Policy
To book a consultation we take a £50 non-refundable booking fee via credit card, this is non-refundable unless you book a treatment with us, we will deduct it from the total cost of your treatment.
Appointment/Consultation Cancellation Policy
To book a treatment we take a £50 non-refundable booking fee, which will be off-set against your treatment.
Please note Chelski-Aesthetics operates on a 48-hour re-schedule / cancellation policy. If you wish to cancel or rearrange appointments, we kindly ask you to give us 48 hours notice.
We reserve the right to charge the booking fee if there is a no show or adequate notice is not given, and in such instances the fee will be lost.
Treatment Suitability
All clients will have a Consultation prior to any treatment being offered. We welcome a cooling-off period for our clients post consultation and prior to treatment being conducted. During the Consultation we will assess whether the requested and/or recommended treatments are suitable for you/ and their likelihood of success. Should we feel the treatments may not be suited at the time we will inform you as to the reasons why. Please note that if we feel the treatment is not appropriate, we have the right to decline to treat.
Treatment Expectations
Please note that no guarantee can be given as to the precise results of any treatment undertaken. At CHELSKI-AESTHETICS we make every effort to ensure you have the best possible outcome, however as it applies to all medical procedures, can be a spectrum of results. Results vary from individual to individual whilst also depending on numerous factors, many of which cannot always be predicted. At CHELSKI-AESTHETICS we endeavour to use what is considered best practice and up-to-date techniques/approaches to help achieve a satisfactory outcome, but please note that there can be no guarantees as to the final outcome. Please be aware that your expectations and the predicted realistic outcome may be different.
Client Confidentiality
London Chelski-Aesthetic Clinic are registered with The Data Protection Act and will not discuss your treatment or share your details with any third party unless formally requested to.
Clinical Photography
All our clients will be photographed for monitoring purposes. If you do not wish to be photographed, we retain the right to decline conducting the treatment.
Clinic Appointments- Consultations
Consultations are made at your request and require a £50 non-refundable but redeemable consultation fee to be paid upon booking your appointment in order to secure your appointment. Treatment bookings for all patients require a £50 non-refundable booking fee redeemable against the treatment.
Bookings for Treatments and Treatment Courses
Due to the demand for appointments at Chelski-Aesthetic Clinc we encourage all clients to rebook their next appointment to secure a date and time of their preferred choice. A £50 non-refundable booking fee is required to secure your appointment,this will be reimbursed against the cost of your treatment. On the day of treatment you will be required to pay the remaining balance.
The anti-wrinkle injections are subject to 100% prepayment as Botulinum Toxin is a prescription only medicine,
All treatments purchased as a course of treatments must be paid in full at the time of your booking and prior to your first treatment. Packages are valid for 6 months from the date of booking and all treatments must be performed within this period. Any treatments not conducted by the 6th month of the initial booking date will be forfeited. All courses of booked treatments are non-refundable, non-transferable and cannot be used as credit against other treatments. However, should you not be able to complete your course due to unforeseen medical reasons (formally documented by your specialist doctor or GP) we may be able to offer an extension at our discretion.
Cancellations
To cancel or reschedule your appointment you must provide 48h notice (Mon-Saturday 9am-5pm), failure to do this will incur a £50 cancellation fee.
If you are booked on any course of treatment and you are late, fail to attend or do not provide more than 48h notice to reschedule your appointment a treatment will be deducted from each course/package that is booked on the day. Please also note that we have the right to decline further appointments if deemed appropriate.
Due to unforeseen circumstances your appointment may occasionally run late and we ask you to please note that as this is a aesthetic medicine practice and we cannot always honour agreed times, however we shall do our best to alert you of this should there be a significant delay.
Clinic Prices
Please note listed prices on printed and online materials are intended as a guide and should be confirmed at the time of the consultation itself.
Filler Injections
Please note once a syringe is purchased in Clinic it has to be used at the time of the treatment only and for the consulted client (for hygiene and safety purposes). Any additional injections/ top-ups thereafter will incur a new syringe fee.
All previous filler treatments should be discussed during the initial Consultation. Any information not provided during the Consult or on the consent paperwork relating to previous fillers injected will be held at the risk of the client, should any complications occur relating to filler interaction in the future.
Botulinum Toxin Injection Top-up Reviews
A consultation is required prior Toxin treatment. After your initial botulinum toxin treatment, we encourage all our clients to attend a complimentary visit at around 2 weeks time post initial treatment. Any additional units injected may be subject to further charges which shall be discussed during the second review. Should you not book your review at 2 weeks or fail to attend it, a further £140 review fee will be incurred if the review is held within the first 4 weeks alongside any additional units.
Medical Peels
The client is obliged to inform us of any previous treatments. Furthermore, it is the responsibility of the client to adhere to recommended precautions prior to and following treatments. CHELSKI-AESTHETICS does not accept liability for any complications as a result of inaccurate medical history, incomplete disclosures, or failure to adhere to required precautions or follow ups.
Skincare Products
We do not refund medical skincare products for hygiene reasons, once purchased.
Complications
All procedures and products carry risks both for expected adverse effects and true complications which you have consented to. Some people may be at greater risk of complications. All our clients are requested to contact us directly as soon as possible should they experience any adverse effects and/or complications and we shall offer you the next available appointment for your review, photography and strategy formulation. Should a complication be more serious, and you wish to treat it yourself through the NHS or privately please inform us of your decision. Should we also feel that you may need to be seen by the NHS we may be able to support with recommendations and arrangements within the NHS, or if you wish privately then this shall be at your own cost.
Please note that we do not offer a refund or transfer of payment in the event of any side effect (including but not limited to redness, bruising, swelling, itching, tenderness) or rare complications (including but not limited to hypo/hyperpigmentation, infection, allergy, tissue injury, nerve injury, vascular injury, necrosis, scarring etc).
Liability
Prior to any treatment it is the client’s responsibility to provide us with all relevant medical information. Chelski-Aesthetic, Agata Borowicz or the staff members will not be liable for any damage that occurs due to the client’s failure to disclose all information.
Prior to and after all treatments it is the client’s responsibility to fully comply with all instructions/information/guidance provided to them by Chelski- Aesthetic, and/or Agata Borowicz and her team regarding the care required.
Chelski-Aesthetic, Agata Borowicz and her team will not be liable in contract or otherwise for any economic/financial loss or for any other indirect or consequential loss or damage arising out of or in connection with, its provision of any goods and/or services to the client.
Complaints Policy
We endeavour to treat all our clients appropriately, compassionately and fairly. Should however in the unlikely event you experience an issue with any part of your treatment journey, you are entitled to make a complaint and we shall be happy to provide you with our complaints policy. Complaints should be made by e-mail to the manager of the Chelski-Aesthetics. We aim to acknowledge complaints within 5 working days.
Use of Website Materials
Please note that permission to only temporarily download one copy of the website materials for personal use/non-commercial transitory viewing only under license is only granted to our clients. Furthermore, transfer of title is not provided. Under this licence you cannot: modify any content; make copies of any materials herewith; make use of any materials for any public display/educational content/commercial purposes; or transfer the materials to another entity or person.
Please note this license will automatically terminate if you happen to violate any of these restrictions and furthermore may be terminated by CHELSKI-AESTHETICS at any time.
Please note that upon terminating your viewing of these materials or upon the termination of this license it is your duty and need to destroy any downloaded materials in your possession whether they happen to be in electronic or printed format.
Links
Please note that Chelski-Aesthetic has not reviewed all of the sites linked to its website and as such is not responsible for any content of any such linked sites. Furthermore, the inclusion of any link does not imply an endorsement of the site Chelski-Aesthetic. Please note that the use of any such linked website only remains at the user’s own risk.
Modifications
Please note that Chelski-Aesthetic may revise these terms of service for its website and practice at any time without prior notice. By using this website, you are in agreement that you are bound by the then current version of these terms of service.
Policy on Children
For safety reasons, children are not allowed in the treatment rooms at any time. We regret that we are unable to allow children to remain unaccompanied in the Chelski-Aesthetics.
Policy on Pets
We regret that we are unable to allow pets in the Chelski-Aesthetics for hygiene reasons.
Promotional Offers
All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.
Gift Cards / Vouchers
Gift Vouchers and non-refundable, cannot be exchanged for cash and will state how long they are valid for. Limited to one voucher per person. Gift Vouchers cannot be used for product purchases, medical or surgical treatments or in conjunction with any other offers. Please bring your gift voucher with you to your appointment. See below detailed Gift Card Policy:
- Validity: Gift cards valid for 12 months from purchase.
- Full Usage: Cards must be used in full; no partial redemption.
- Non-Refundable: Cards are non-refundable and non-transferable.
- Expiry: Expire after the 12-month period.
- Lost/Stolen: Not replaceable if lost or stolen.
- Booking: Book in advance, mentioning the gift card.
- Unused Balances: Any unused balance is forfeited.
- Specifics: Some services may have usage restrictions.
- Questions: Contact us for more information.
Registered Business
''Chelski-Aesthetics'' is a trading name for DareMeNot2 Limited (company number 12204598) is a company incorporated in England and Wales.
Governing Law
Please note that these terms and conditions are governed by and construed in accordance with the laws of England and you agree to irrevocably submit to the exclusive jurisdiction of the courts in England.
